Supplier Governance Alignment Statement

1. Scope of Service and Role Definition

The service provides professional executive and leadership coaching focused on leadership capability, decision-making quality and behavioural effectiveness in organisational contexts.

The scope is limited to professional coaching and does not include psychotherapy, clinical intervention, performance management, legal advice or organisational decision authority.

Role boundaries are explicitly defined at the contracting stage and reviewed as required during the engagement to prevent scope creep or role ambiguity.

2. Methodology and Quality Assurance (ISO 9001–aligned principles)

The coaching methodology is based on established research in behavioural psychology, cognitive science and leadership development. Delivery follows a consistent process: contracting, goal alignment, intervention, reflection and review.

Each engagement is tailored to organisational context while adhering to a repeatable quality standard focused on:

• clarity of objectives

• consistency of delivery

• relevance to operational leadership challenges

• review of outcomes against agreed intent

Continuous improvement is supported through reflective practice, post-session evaluation and periodic review of coaching effectiveness.

3. Measurement and Outcome Evaluation

Outcomes are evaluated through qualitative and behavioural indicators agreed at the start of the engagement. These typically include changes in decision-making clarity, leadership communication, emotional regulation under pressure and behavioural consistency.

Evaluation prioritises sustained behavioural change rather than short-term satisfaction metrics. Aggregate feedback data may be shared at organisational level where appropriate, without breaching individual confidentiality.

4. Psychometric Tools and Data Use

Where applicable, strengths-based development is supported through CliftonStrengths® and other validated psychometric instruments.

Psychometric tools are used solely for developmental purposes and not for selection, diagnosis or performance evaluation.

Data derived from assessments is interpreted in context and discussed directly with the participant. No psychometric data is shared with third parties without explicit consent.

5. Information Security and Confidentiality (ISO 27001–aligned principles)

All coaching engagements operate under strict confidentiality agreements. Information shared during sessions is treated as confidential and handled in accordance with professional coaching ethics and contractual terms.

Digital tools used for scheduling, communication and documentation follow standard security practices appropriate to small professional service providers. No sensitive personal data is processed beyond what is necessary to deliver the service.

6. Ethical Standards and Professional Conduct

Services are delivered in alignment with International Coaching Federation (ICF) ethical standards, including informed consent, confidentiality, conflict-of-interest management and professional boundaries.

The provider maintains independence of judgement and does not act as an agent of organisational authority, evaluator or decision-maker.

7. Risk Management (ISO 31000–aligned principles)

Risks associated with psychological safety, role confusion and dependency are mitigated through:

• clear contracting and role definition

• time-bounded engagements

• regular check-ins on scope and relevance

• emphasis on client autonomy and self-directed learning

Escalation protocols are defined should issues arise that fall outside the scope of coaching.

8. Integration with Client Governance and Programmes

The service is designed to integrate with existing leadership development, transformation or advisory programmes without duplication or interference. It operates as a complementary behavioural intervention layer supporting broader organisational objectives.

Governance Summary

This service meets typical internal supplier governance requirements for:

• defined scope and accountability

• ethical and professional standards

• risk awareness and mitigation

• confidentiality and data responsibility

• outcome-focused quality assurance